Office Policies

MIssion

At our office, we ensure that patients receive the most advanced medical and dental care. Our office regularly attends seminars and conferences devoted to new treatments, new technologies and excellent patient care practices. With patient care as our top priority, this is our commitment to you.
APPOINTMENTS

Your scheduled appointment time has been reserved specifically for you. We request a 24-hour notice if you need to cancel your appointment. We are aware that unforeseen events sometimes require missing an appointment, and appreciate your cooperation.

Make sure to download our NO SHOW policy – also available in Spanish.

INSURANCE

Our office is committed to helping you maximize your insurance benefits. Because insurance policies vary, we can only estimate your coverage in good faith but cannot guarantee coverage due to the complexities of insurance contracts. Your estimated patient portion must be paid at the time of service. As a service to our patients, we will bill insurance companies for services. If you have any questions, our courteous staff is always available to answer them.

FINANCIAL/INSURANCE

ReGenesis Health Care is committed to providing affordable quality care to all people regardless of the ability to pay. At ReGenesis, we’re focused on the care of our patients before anything else. That’s why we offer payment options that work for everyone, including the uninsured, underinsured and insured individuals.

Dedication to exceptional care at a rate that’s affordable is the core of our facility’s values. That’s why we accept most health insurance providers and we offer discount programs that makes health care affordable for all.  To ensure access to care, RHC provides services at a discounted (sliding fee) rate to patients whose total household income falls within certain parameters of the Federal Poverty Guidelines (FPG) as published by the US Department of Health and Human Services (HHS).  Our patients are able to apply for these discounted services based on family size and income that will qualify them to only pay a nominal fee for all services, including the pharmacy. In order to qualify for this program you will be asked to provide proof of income for each person living in your household. Proof of income may include a current tax return or recent pay stubs. If you’re unemployed, please bring in your last statement from the Unemployment/Employment Security Office or the Social Security Administration. Our staff can help you determine the best proof of income for your situation.  Any patient desiring to apply for health insurance can visit http://www.healthcare.gov/ to review their options.

We accept a majority of insurance plans from providers like veterans’ and military insurance, commercial insurance carriers, and Medicare/Medicaid. We file claims on behalf of all patients as a courtesy. Financial responsibility rests with the patient, so make sure that the information we have is always current.

Make sure you bring the following to your scheduled appointment:
  • Photo ID
  • Social Security Card
  • Medicare / Medicaid Card (co-pay if required)
  • Insurance Card / Supplement Insurance (co-pay if required)
  • Immunization Records (if possible)
We want you to know that we’re dedicated to providing care to those who might not be able to afford it otherwise. We offer numerous payment options including the option make payments or seek out discounts based on your finances. Please know that we’re dedicated to our patients and want for them to seek out the medical care they need at a rate that works for them; therefore, don’t hesitate to contact us just because you think you can’t afford health services.
At ReGenesis Health Care, we care.
We care about our community, its members,
and their health. We care about you.